Once an order has shipped, except in the case of a damaged book, there are no refunds on books.
Once you have paid for an online class, refunds are not normally given. If there are extenuating circumstances and you are unable to take a class you have registered for, you may be offered the opportunity to apply that amount to a later class or to a recorded webinar if you make contact regarding the problem no later than five days before the class begins.
Once you have paid for a recorded webinar, refunds are not normally given. Please contact support to discuss extenuating circumstances.
Once a class has started or a recorded class has been accessed, no refunds will be issued.